About Us

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Kenya Dalton is the Founder and CEO of True Consulting Firm, a boutique healthcare operations consultancy dedicated to strengthening the infrastructure, efficiency, and sustainability of mission‑driven organizations. With a deep commitment to improving the way community‑based and clinical programs operate, with 30 years of operation experience Kenya brings a rare blend of operational expertise, strategic clarity, and human‑centered leadership to every engagement.

Kenya’s work is rooted in the belief that strong operations create strong outcomes. She specializes in building organizational systems that enhance workflow efficiency, elevate program quality, and support long‑term growth. Her consulting approach is both analytical and relational. Combining structured operational frameworks with a genuine understanding of the people and communities served.

Throughout her career, Kenya has supported healthcare organizations, recovery programs, and community service providers in strengthening their internal processes, improving documentation practices, optimizing client flow, and developing leadership systems that support staff and clients alike. She is known for her ability to translate complex operational challenges into clear, actionable solutions that empower organizations to thrive.

Driven by a passion for equity, access, and community wellness, Kenya founded True Consulting Firm to help organizations deliver consistent, high‑quality services through strong operational foundations. Her work ensures that teams are supported, clients are better served, and organizations are equipped to grow with confidence.

Kenya is based in the Minneapolis–St. Paul area and partners with organizations across the region that are committed to meaningful impact, operational excellence, and sustainable service delivery.

At True Consulting Firm, we specialize in strengthening healthcare organizations through clear systems, efficient workflows, and sustainable operational strategies. Our work is grounded in real‑world healthcare experience and tailored to the unique needs of each clinic, provider group, or health‑focused organization we serve.

We streamline workflows, reduce bottlenecks, and improve patient flow to enhance efficiency, reduce burnout, and support high‑quality care delivery.

We stabilize and grow revenue through clean claims, accurate documentation, efficient billing processes, and data‑driven financial strategies that strengthen long‑term sustainability.

We build and refine compliance frameworks that protect organizations, support accreditation, and ensure readiness for regulatory requirements.

We empower healthcare leaders with the tools, training, and confidence needed to manage teams, improve communication, and lead operational change effectively.

We guide clinics through strategic planning that aligns mission, operations, and financial goals — helping organizations scale responsibly and sustainably.

We help organizations embed patient‑centered practices into their workflows, ensuring care delivery is efficient, compassionate, and aligned with community needs.